Terms & Conditions

  1. CONFIRMING YOUR BOOKING. Payment in full is due at the time of making your booking and must be paid under the terms.  Please note your holiday is not confirmed until you have received written confirmation from us and we reserve the right to refuse any booking before we have issued the written holiday confirmation email.  Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur.  You must be over 18 years of age at the time of making your booking.  As soon as you receive the written confirmation email, you must check it carefully.  Any errors must be reported to us immediately.
  2. HOLIDAY COST. The prices quoted are in £ sterling and for the number of days stated.  Prices are subject to change at any time.  The prices quoted are in £ sterling and are priced per night.  Included in the price is gas, electric, fuel, bed linen towelling robes and towels.  Prices are subject to change at any time, once your holiday has been confirmed we will not change your holiday cost.
  3. SPEC OF PROPERTY. Bespoke kitchen, luxury Egyptian cotton bedding, farrow and ball paint, interior design furnishings. Glen Cottage has been lovingly and exclusively refurbished and designed to an extremely high and luxurious standard in 2017.
  4. ALTERATIONS TO THE WEBSITE. We endeavour to ensure the information contained on the website provided by owners is correct.  However the information may have changed by the time you book so you must ensure you check all details of your chosen property including prices when you book.  The owners always try to maintain the very best facilities and services to our holidaymakers and changes may have occurred since brochure production.  The owners cannot accept any responsibility for any inaccurate, incomplete or misleading information about any property, its facilities and or services except in the case of negligence by the company.
  5. OCCUPANCY. Your property group must not exceed the maximum number of people the property WHICH IS FOUR. If the occupancy is breached the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday.  If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation. The property is not suitable for anyone with limited mobility due to the steps up to the front door.
  6. EQUIPMENT BREAKDOWN. Glen Cottage is checked prior to your arrival to ensure everything is in working order, however just like at home, equipment can break down at any time. Please report any break downs immediately to the cottage owners Steven or Linsay on  07882 370 490.  We will endeavour to fix the problem as soon as we are aware however out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day.  We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
  7. WI-FI.  Fast Internet – WI-FI.
  8. INSPECTIONS/EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections/emergency repairs etc.  In all cases we will endeavour to inform you prior to your arrival.
  9. DOGS. One permitted.
  10. TOWELS. Towels are provided.
  11. SMOKING. Strictly non smoking properties.
  12. OUTSIDE. Parking for two cars is available.
  13. KEY COLLECTION.  Your property is available from 3.00pm on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 2 days before holiday commencement.  Keys must be returned to the key box at the property by 10am on the day of departure. It is recommended that you use the key box during your stay to ensure keys are kept safe.
  14. PROPERTY KEYS.  You are responsible for the safe keeping of your keys once you have collected these.  There will be a charge of £120 including VAT to enable us to replace the locks and additional keys needed if keys are lost.  An additional call out fee may be applied if keys are lost out of normal office hours. Lost or misplaced keys are not treated as an emergency.
  15. EXCESSIVE USE CHARGES.  We offer complimentary gas, electric, Wi-Fi etc, we reserve the right to charge for any excessive use of these facilities during your stay and in which case an invoice will be sent to you on receipt of an invoice being supplied to us by the relevant supplier of the service, in some cases this could take up to 3 months after your departure date.
  16. CARE OF PROPERTY.  Our cottage is lovingly cared for and we ask that you treat the property with respect and leave it clean and tidy.  We also ask you to keep noise levels on the balcony to a minimum. Please report any damage/breakage’s to the cottage owner on or before departure in order for us to fix/replace these prior to the next guests coming in.  Damage/breakage’s caused through neglect may be charged for, in this case we will contact you within 72 hours of departure.
  17. COMPLAINTS. You must report immediately to the owner, whereupon, if possible, the matter will be resolved straight away.  Reporting complaints after your holiday is too late for us to rectify and properly investigate.
  18. CANCELLATION. Cancellation of your holiday will only be accepted if given in writing by the lead name on your holiday confirmation.  If you cancel your holiday prior to 60 days before commencement half the holiday cost will be refunded, within 60 days, cancellation costs are 100% of the holiday cost.  We recommend you take out a suitable insurance to cover your holiday.  Please note: cancellation charges will be from the date we receive your written notice, we suggest you follow up your letter with a telephone call to our office to prevent additional charges being incurred.
  19. UNFORSEEN CIRCUMSTANCES BEYOND OUR CONTROL. Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control.  This would mean any event we or the owners cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
  20. UTILITY SERVICES. Compensation cannot be paid for any loss of power, water, for services provided by a third party ie, if there is a power cut or a fault with their equipment.  We will endeavour to inform holidaymakers of any scheduled work we have been made aware of prior to guests arrival but in some cases we are not advised prior to the event and therefore unable to advise accordingly.
  21. TERMINATION. We reserve the right to forthwith terminate any letting in the event that the hirer or any of the hirer’s party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties or have more people staying in the property than listed on the booking form.  In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.